Customers can order on WhatsApp with a voice note.
Many customers would rather speak than type, especially in Urdu. GECA transcribes each voice note and the assistant answers it like any typed message, adding items, asking for missing options and moving the order forward.
Got it: 1 chocolate fudge cake. It comes in 1 lb and 2 lb. Which size would you like?
2 lb
Added 1x Chocolate Fudge Cake (2 lb). Anything else, or shall we go to delivery?
Can a WhatsApp bot understand voice notes?
Yes. When a customer sends a voice note, GECA downloads the audio, transcribes it with AI and passes the text to the ordering assistant. The assistant treats it like a typed message: it finds the products mentioned, asks for any required size or option, and continues to delivery, payment and confirmation. The conversation in your dashboard marks the message as a transcribed voice note so staff can see what was said.
Included on: Starter and above
The problem this solves.
Voice is how many customers message
Older customers and busy parents often send voice notes instead of typing, especially in Urdu or Punjabi-influenced Urdu.
Bots that ignore audio lose the order
A bot that only reads text replies with a generic message or nothing at all, and the customer calls someone else.
Staff should not have to listen to every note
Transcription lets the assistant handle routine voice orders so your team only steps in when needed.
Step by step.
- 01
Customer sends a voice note
No special steps. They hold the mic button in WhatsApp as usual.
- 02
Audio is transcribed
GECA downloads the audio and converts it to text with AI.
- 03
The assistant understands the request
Items, quantities and preferences are matched against your live catalogue.
- 04
Missing details are asked for
If a product has required sizes or options, the assistant asks before adding it, exactly as it would for a typed order.
What it does, exactly.
Works with the full ordering flow
Voice notes can add items, change quantities, ask about prices or confirm an order.
Marked in the inbox
Your conversation view shows which messages were transcribed voice notes.
Catalogue-aware
Product names are matched against your live menu and prices, not guessed.
Language settings apply
Replies follow your chosen response language, or match the customer automatically.
Special requests become notes
Spoken preferences that are not paid options are saved as special instructions on the order.
Human handoff still works
If a voice note asks for a person, staff are alerted just as with text.
What you control
- checkChoose the response language, or auto-detect the customer’s language
- checkSet reply length: short, standard or detailed
- checkAdd store knowledge the assistant should use when answering
- checkDecide who the assistant replies to: everyone, new customers only or an allowlist
Related features
Voice note ordering: common questions
Straight answers before you switch it on.
Voice notes are transcribed with a multilingual AI model, so Urdu, English and mixed Urdu-English work well. Replies follow the response language you choose.
No. Voice note handling is part of WhatsApp ordering on plans that include it.
The assistant asks the customer to confirm or repeat, the same way it handles an unclear typed message.
Yes. The conversation shows that the message was a transcribed voice note, alongside the assistant’s reply.
See it working with your own store.
Start free with 20 products and 10 test orders. Upgrade when you are ready for real orders, with 0% GECA sales commission.
- chatStep 1Tell us what you needA short message is enough to start.
- descriptionStep 2Get a clear proposalScope, timeline and price in writing.
- rocket_launchStep 3Launch with confidenceTested, handed over and supported.