An assistant that speaks your customers’ language and knows your store.
Reply in English, Urdu, Roman Urdu, Arabic and more, or match each customer automatically. Choose the tone and reply length, teach it your policies, and add private notes to products that it explains naturally.
Sab se spicy kya hai?
Hamari sab se spicy dish Bombay Biryani hai, red chilli blend ke saath. Mild chahiye to Chicken Pulao best hai.
Packing ka color alag kyun hai?
Packing ka rang kabhi kabhi badal jata hai, lekin andar recipe bilkul wohi hai.
Can the GECA WhatsApp assistant reply in Urdu?
Yes. You can set the response language to English, Urdu, Roman Urdu (Urdu written in English letters), Arabic, Spanish, French or German, or choose auto-detect to match each customer. You also choose the speaking tone and reply length (short, standard or detailed), add your own store policies and knowledge, and attach private briefing notes to products. The assistant weaves those notes into natural answers rather than quoting them.
Included on: Starter and above
The problem this solves.
Customers write the way they speak
In Pakistan that often means Roman Urdu mixed with English, which many bots handle badly.
Generic bots do not know your rules
Delivery times, return policies and store quirks need to come from you.
Robotic replies feel untrustworthy
Answers that read like pasted admin notes make customers doubt the store.
Step by step.
- 01
Pick a language
A fixed language, or auto-detect to reply in whatever the customer uses.
- 02
Set tone and length
Choose a speaking tone and short, standard or detailed replies.
- 03
Add store knowledge
Policies, delivery times and anything else the assistant should follow.
- 04
Brief it on products
Private notes per product, explained naturally when relevant.
What it does, exactly.
Eight language options
Auto-detect, English, Urdu, Roman Urdu, Arabic, Spanish, French and German.
Spice levels as fact
Products tagged Not Spicy to Extra Hot let it recommend the hottest or mildest item consistently.
Special requests handled
Requests that are not paid options become special instructions, not extra items.
Correct totals
Order summaries always state the full total of every item plus delivery.
No emojis
Replies stay clean and professional.
Hardened against misuse
Customer messages cannot rewrite the assistant’s instructions.
What you control
- checkResponse language, or automatic matching
- checkSpeaking tone and reply length
- checkCustom store knowledge and policies
- checkPrivate briefing notes on each product
- checkSpice level and dietary tags on products
- checkWho the assistant replies to: everyone, new customers or an allowlist
Related features
Tone, languages and store knowledge: common questions
Straight answers before you switch it on.
Yes. Customers can mix languages freely; with auto-detect the reply matches their style.
Yes. Add the rule to your store knowledge and it will follow it.
No. Notes are private briefings. The assistant explains the point naturally, as a staff member would.
Customer messages cannot change its instructions, and every price is checked against your catalogue when the order is placed.
See it working with your own store.
Start free with 20 products and 10 test orders. Upgrade when you are ready for real orders, with 0% GECA sales commission.
- chatStep 1Tell us what you needA short message is enough to start.
- descriptionStep 2Get a clear proposalScope, timeline and price in writing.
- rocket_launchStep 3Launch with confidenceTested, handed over and supported.