The WhatsApp assistant suggests the add-on you set, at the right moment.
Configure upsells on a product, such as a meal upgrade, a gift box or a matching accessory, and the assistant offers it right after that product is added. One tap adds it, always as a single unit.
2 zinger burgers
Added 2x Zinger Burger. Would you like to make it a meal with fries and a drink for PKR 350?
Yes
Done. Anything else, or shall we move to delivery?
How does upselling work in GECA’s WhatsApp assistant?
Each product can carry configured upsells: a name, a description and an extra price, for example a meal upgrade or an add-on. When a customer adds that product, the assistant offers its upsell once, with your price. If the customer says yes, exactly one unit is added, even if they ordered several of the main item. If a product has no configured upsell, the assistant can suggest one complementary item, or you can keep it quiet and only ask whether they want anything else.
Included on: Starter and above
The problem this solves.
Counter staff upsell naturally
Online and WhatsApp orders usually miss the "would you like fries with that" moment.
Random suggestions feel pushy
A bot that pitches unrelated items after every message annoys customers.
Quantity mistakes are costly
Adding an upsell for each unit of the main item can triple a bill the customer did not expect.
Step by step.
- 01
Set upsells on a product
Name, short description, extra price and optionally the items included.
- 02
Offered once, after adding
The assistant offers the upsell immediately after that product goes in the cart.
- 03
One unit on yes
The upsell is added once unless the customer asks for more.
- 04
Priced correctly at checkout
Upsell prices are validated against your catalogue when the order is placed.
What it does, exactly.
Meal upgrades and bundles
Show what is included and the combined regular price.
Works on your website too
The same upsells appear on product pages and the cart.
Optional smart suggestions
With smart upsell on, the assistant may suggest one complementary item when none is configured.
Quiet mode
With it off, only configured upsells are offered.
Availability respected
Unavailable upsells are not offered.
Any business type
Gift wrapping, extra sauce, a matching belt or an express finish: it is your list.
What you control
- checkAdd one or more upsells to any product
- checkSet the extra price, description and included items
- checkSwitch smart suggestions on or off
- checkMark an upsell unavailable without deleting it
Related features
Smart upsell on WhatsApp: common questions
Straight answers before you switch it on.
Only after items that have an upsell, or occasionally with smart suggestions on. Otherwise it simply asks if they want anything else.
Yes. Configure as many as make sense; the assistant offers the configured option for that product.
Yes. They are part of the product, so every channel uses them.
Yes. Prices are validated against your catalogue when the order is placed, so a manipulated price is rejected.
See it working with your own store.
Start free with 20 products and 10 test orders. Upgrade when you are ready for real orders, with 0% GECA sales commission.
- chatStep 1Tell us what you needA short message is enough to start.
- descriptionStep 2Get a clear proposalScope, timeline and price in writing.
- rocket_launchStep 3Launch with confidenceTested, handed over and supported.