Customers track orders on WhatsApp, and cancellations follow your rules.
The GECA assistant answers "where is my order" with the live status of every active order. Cancellation needs a reason and is only allowed up to the stage you choose, and only the number that placed an order can see it.
Mere orders ka status?
Order #1038 is being prepared (PKR 2,100). Order #1041 is confirmed and in the queue (PKR 950).
Cancel 1041
Could you tell us the reason for cancelling order #1041 so we can process it?
Can customers track and cancel orders on WhatsApp?
Yes. When a customer asks about their order, the assistant looks up every active order for that WhatsApp number and replies with each order number, status, items and total. For privacy, by default an order can only be tracked from the number that placed it. Cancellation can be switched off, or allowed up to a stage you pick: pending, paid or preparing. The assistant always asks for a reason before cancelling, and never treats a question or an address change as a cancellation.
Included on: Starter and above
The problem this solves.
Status calls interrupt the kitchen
Every "where is my order" call pulls someone away from preparing orders.
Easy cancellations cost money
A bot that cancels on the first mention can undo an order that is already being cooked.
Order details are personal
Anyone with an order number should not be able to see someone else’s address or items.
Step by step.
- 01
Customer asks
In any wording, in English or Urdu. The assistant recognises a status question.
- 02
Every active order listed
Order number, status, items and total for each one, never just the latest.
- 03
Cancellation needs a reason
The assistant asks why, and only proceeds with a clear reason from the customer.
- 04
Your cut-off applies
Orders past the stage you allow are not cancelled by the assistant; the customer is told to contact the store.
What it does, exactly.
Multi-order aware
Customers with several active orders see all of them in one reply.
Private by default
Tracking is limited to the WhatsApp number that placed the order, unless you allow cross-number lookup.
Stage cut-off
Allow cancellation only while pending, up to paid and queued, or up to kitchen preparation.
Stock returns automatically
When an order is cancelled, tracked stock for its items is restored.
Dashboard alert
Cancellations appear on your order board and dashboard straight away.
Not triggered by accident
Questions, complaints and address changes are never treated as cancellation requests.
What you control
- checkAllow or disable cancellation through the assistant
- checkSet the last stage at which an order can be cancelled
- checkAllow or block order lookups from a different phone number
- checkReceive every cancellation on the order board with the stated reason
Related features
Order tracking and cancellation: common questions
Straight answers before you switch it on.
Yes. When your team moves an order to preparing, ready or completed, GECA can message the customer automatically. See order status notifications.
Yes. With cancellation disabled, the assistant tells customers to contact the store team directly.
Up to kitchen preparation is a common choice: customers can cancel until cooking starts.
Not by default. Only the number that placed the order can see its details.
See it working with your own store.
Start free with 20 products and 10 test orders. Upgrade when you are ready for real orders, with 0% GECA sales commission.
- chatStep 1Tell us what you needA short message is enough to start.
- descriptionStep 2Get a clear proposalScope, timeline and price in writing.
- rocket_launchStep 3Launch with confidenceTested, handed over and supported.