Customers get a WhatsApp message each time their order moves forward.
When your team marks an order confirmed, preparing, ready or completed, from the dashboard or the kitchen screen, GECA messages the customer on WhatsApp. Pickup and delivery orders get the right wording.
Your order #1042 has been confirmed by Crust Bakery. We will let you know once preparation begins.
Good news, Ali. Your order #1042 is now being prepared.
Your order #1042 is ready for pickup at Crust Bakery.
Does GECA send order updates on WhatsApp?
Yes. When an order’s status changes in GECA, whether from the order board, the kitchen display or the AI Copilot, the customer receives a WhatsApp message from your connected number. Confirmed, preparing, ready (worded for pickup or delivery), completed and cancelled each have their own message, written naturally with the order number and your store name.
Included on: Starter and above
The problem this solves.
Silence creates status calls
Customers who hear nothing call to ask, interrupting your team.
Manual messages get forgotten
At peak hours no one has time to message each customer.
SMS is ignored
Customers already live in WhatsApp, so updates there are actually read.
Step by step.
- 01
Order changes status
From the order board, the kitchen display or bulk updates.
- 02
Message written
A natural message for that stage, with order number and store name.
- 03
Sent from your number
Delivered from your connected WhatsApp number.
- 04
Customer stays informed
Fewer calls, more trust, more repeat orders.
What it does, exactly.
Every channel
Website, WhatsApp and phone orders with a customer number all get updates.
Pickup vs delivery wording
Ready means "ready for pickup" or "on its way" depending on the order.
Kitchen-triggered
One tap on the kitchen screen updates the board and the customer together.
Cancellations explained
Cancelled orders get a clear message offering help.
Reliable fallback
If AI wording is slow, a fixed template is sent so no update is missed.
Conversation continues
Customers can reply to an update and the assistant answers.
What you control
- checkConnect your WhatsApp number by QR code
- checkUpdate orders from the board, kitchen screen or AI Copilot
- checkUse bulk status updates at busy times
Related features
Order status notifications: common questions
Straight answers before you switch it on.
No. Updates are sent from your connected WhatsApp number.
Yes, when the order has the customer’s phone number and your WhatsApp is connected.
Orders keep working normally; messages resume once your number is reconnected.
Yes. Status changes on the kitchen display send the same messages.
See it working with your own store.
Start free with 20 products and 10 test orders. Upgrade when you are ready for real orders, with 0% GECA sales commission.
- chatStep 1Tell us what you needA short message is enough to start.
- descriptionStep 2Get a clear proposalScope, timeline and price in writing.
- rocket_launchStep 3Launch with confidenceTested, handed over and supported.