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Har customer, ek record.

One customer record, whether they order online, on WhatsApp or at the counter.

GECA matches customers by phone number across your website, WhatsApp and POS, so each person has one profile with their orders, lifetime spend, average order, saved address and your private notes.

Start freeAbout Order Management

How does GECA keep one profile per customer?

Every order, whether placed on your website, through the WhatsApp assistant or at the POS, is linked to a customer profile using their phone number. If the profile exists it is updated; if not, it is created. Customers added on the POS while offline sync up later. Each profile shows contact details, delivery address, every order, total spend, average order value, the products they buy and your internal notes.

Included on: All plans

01 / Why it matters

The problem this solves.

Customers are split across apps

The same person appears in a WhatsApp chat, a website order and a paper bill, and nobody sees the whole picture.

Your best customers are invisible

Without totals, you cannot tell who orders every week and deserves a thank-you.

Notes live in people’s heads

Preferences and special arrangements are forgotten when staff change.

02 / How it works

Step by step.

  1. 01

    Order placed anywhere

    Website, WhatsApp or POS.

  2. 02

    Matched by phone

    The number links the order to an existing profile or creates one.

  3. 03

    Profile updated

    Order history, spend and address are updated automatically.

  4. 04

    Used everywhere

    The WhatsApp assistant recognises returning customers; the POS can look them up.

03 / The details

What it does, exactly.

payments

Lifetime spend

Total spent and completed orders per customer.

monitoring

Average order value

Per customer and across your store.

shopping_basket

What they buy

Products and units bought by each customer.

sticky_note_2

Internal notes

Preferences and notes visible only to your team.

military_tech

Top customers

See who spends the most and who orders most often.

person_add

Manual entries

Add a customer by hand, for example a regular who calls.

What you control

  • checkAdd, edit and delete customers
  • checkPrivate notes and preferences
  • checkSaved delivery address
  • checkSearch customers and review recent activity

Related features

replayReturning customers and one-step reorderarrow_forwardGECA remembers each customer’s name, saved address, delivery or pickup preference and usual payment method.wifi_offOffline POS for Windowsarrow_forwardGECA POS keeps your catalogue, product photos, staff, customers and promo codes on the computer.receipt_longDigital and printed receiptsarrow_forwardThe same receipt design, with your logo and store name, prints from the POS, opens from the order board, and is sent to customers on WhatsApp as a clean image when they order or ask for one..support_agentStaff handoffarrow_forwardWhen a customer asks for a human, or confirms they want to be connected, GECA flags the conversation for your team and can share a direct number.

Customer profiles across channels: common questions

Straight answers before you switch it on.

Profiles are keyed by phone number, so two numbers make two profiles.

Yes. Ask it for a customer’s details and it looks them up.

Never. Each store’s customers are isolated and only visible to that store.

Yes, including customers created on the POS while it was offline, once it syncs.

Chaliye, shuru karte hain.

See it working with your own store.

Start free with 20 products and 10 test orders. Upgrade when you are ready for real orders, with 0% GECA sales commission.

Start freearrow_forwardAll features
  1. chatStep 1Tell us what you needA short message is enough to start.
  2. descriptionStep 2Get a clear proposalScope, timeline and price in writing.
  3. rocket_launchStep 3Launch with confidenceTested, handed over and supported.